RETURNS POLICY – NON FAULTY GOODS
If you have an item that is not required, you may return it to us. You must not notify us in writing by email at [email protected] or post at the address at the top of this web page, within 7 days of receiving the goods.
Bathroom, Kitchen, Bedroom furniture, all associated products, Acquastone worktops and other made to measure items are not returnable. These items are made exclusively to order. For this reason, please ensure you take care when ordering goods from our website. If you are unsure of which items are made to measure, please contact us via email at [email protected].
We must be contacted by email or post prior to returning an item.
Items must be returned to us in their original packaging, unused and in perfect condition. We recommend using a reputable courier company and using their insurance policy. All costs of returning an item will be the responsibility of yourself.
“RETURN” must be labelled in large writing and visible on the packaging of returned items. Failure to do this may result in the delayed inspection of items. Paramount Bathrooms Ltd. will not be liable for the loss or damage of items that are not clearly marked as “RETURN”. The ownership of the returned goods is yours until you have received a refund on the items.
Inside the package with returned items must be a letter detailing your Name, Address, Phone Number, Email Address and a photocopy of the Invoice that the items were purchased on, along with your reason for returning the item.
The signature on the delivery note of returned items is to indicate the receipt of returned items; it does not indicate that the items were received in good condition. Courier companies will not wait whilst we check these goods. We will inspect any returned items within 48 hours of receipt. Any damages to the items will be detailed by email to yourself.
If unwanted goods are returned to us in an unacceptable condition, it will be the responsibility of yourself to pay for the redelivery of these items.
Refunds will be processed as soon as possible but please allow up to 30 days for it to appear in your account.
RETURNS POLICY – FAULTY GOODS
Any items found to have a manufacturers fault will need to be returned to us, at our expense, for inspection. If the fault is found to be through manufacturing, then we will replace the item and refund costs of returning the item at a reasonable rate.
All goods supplied by Paramount Bathrooms Ltd. come with a 12-month Manufacturer’s Guarantee.
If your item develops a fault during this 12 month period, please inform us by email or post. Most manufacturers have a service engineer that can visit the fitted goods for inspection and any appropriate action. Please do not remove any goods that have a suspected manufacturing fault as this may void your guarantee. You may find the process quicker by contacting the manufacturer direct, although this is optional.